Refund policy

At POLLY IN BLOOM, we want you to feel confident in every purchase. If something isn't quite right, we're here to help. Please review our return and refund policy before submitting a return request.

1. Return Eligibility

We accept eligible return requests within 30 days of delivery.

To qualify for a return, items must meet the following conditions:

  • Be unworn, unwashed, and unused.

  • Have all original tags attached.

  • Be returned in their original condition and packaging, where applicable.

  • Have no stains, makeup marks, perfume, deodorant marks, or other signs of wear.

Items that do not meet these requirements may not be eligible for a refund.

2. Non-Returnable Items

For hygiene and final-sale reasons, the following items are not eligible for return:

  • Final sale items or products marked as non-returnable.

  • Bodysuits and intimate apparel.

  • Swimwear with its original hygiene liner removed or damaged.

  • Undergarments.

  • Accessories or other items specifically marked as non-returnable.

Please check the product listing before placing your order if you have questions about an item's return eligibility.

3. How to Request a Return

Before sending any item back, please contact our customer support team at vip@pollyinbloom.com with the following information:

  • Your order number.

  • The item or items you wish to return.

  • The reason for your return.

  • Photos, if the item arrived damaged, defective, or incorrect.

Our team will review your request and provide return instructions if your return is approved.

Please do not send items to our business address without receiving return instructions. Our business address is not a designated return address.

4. Return Shipping

Unless an item arrives damaged, defective, or incorrect, customers are responsible for return shipping costs.

Original shipping fees, expedited shipping charges, and other shipping-related costs are generally non-refundable unless required by applicable law.

We recommend using a trackable shipping service and keeping your return shipment receipt. POLLY IN BLOOM cannot guarantee refunds for return packages that are lost in transit before reaching the designated return destination.

5. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, please contact us at vip@pollyinbloom.com as soon as possible.

Include your order number and clear photos showing the issue. We will review the details and work with you on an appropriate resolution.

Please do not return the item until our team has provided instructions.

6. Refund Processing

Once your approved return has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds will generally be issued to your original payment method. Please allow additional time for your bank or payment provider to process the refund after it has been issued.

If your return does not meet our eligibility requirements, we will contact you regarding the outcome.

7. Order Cancellations

If you need to cancel or change an order, please contact us as soon as possible at vip@pollyinbloom.com.

We cannot guarantee cancellation or changes once an order has entered processing or has shipped. If your order has already shipped, please refer to the return eligibility requirements above.

8. Refused or Undeliverable Shipments

If a package is refused or returned to us because of an incorrect address, an unsuccessful delivery, or other circumstances attributable to the customer, any refund or reshipment will be reviewed on a case-by-case basis.

Original shipping fees and additional shipping costs may not be refundable, subject to applicable law.

9. Important Notice

Please contact our customer support team before returning any merchandise. Unauthorized returns may experience processing delays.

This policy does not limit any consumer rights that cannot be excluded under applicable law.

10. Contact Us

If you have questions about returns or refunds, we're happy to help.

Brand: POLLY IN BLOOM
Email: vip@pollyinbloom.com
Business Address: 1605 N River Ridge Blvd, Spokane, WA 99224, USA

Thank you for shopping with POLLY IN BLOOM. We appreciate your trust and will do our best to make your shopping experience a positive one.